Frequently Asked Questions
If you can't find what you're looking for here, contact us at firstname.lastname@example.org and we will get back to you as soon as possible.
Q: My Credit Card was declined, what do I do?
A: This is a problem with your issuing bank. They are declining the order because we don't ask for an address when you sign up. In order to process your order, contact your bank and ask them to allow the charge.
Q: How do I save something for later?
A: After clicking into the title, you'll see a small stopwatch icon in the right of the player. Clicking that will add it to your 'watch later' list. This can be retrieved via the Dashboard in your account.
Q: How do I mark a favourite program?
A: After clicking into the title, you'll see a small star icon in the right of the player to favourite the entire program, or if it’s a specific chapter you love, you can click the same icon on that chapter marker.
Q: How do I get back to the main page?
A: Click the Unicorns.LIVE logo in the upper left corner of the screen.
Q: Can I view this content offline?
A: Unfortunately not. Currently, Unicorns.LIVE needs to be streamed via a suitable internet connection.
Q: How do I view on my mobile or tablet?
A: Simply use the web browser on your device to go to watch.unicorns.live or download our mobile apps available for iOS and Android, you'll be able to log in and the video player auto-scales to your screen size, so your viewing is always optimized.
Q: Do you have a App?
A: Unicorns.LIVE is currently available on iOS and Android. Search for "Unicorns.LIVE" in your favorite app store.
Q: When do I get billed?
A: Your subscription auto-renews and your billing date can be found in your Dashboard under 'subscriptions'.
Q: When will I know what new content is coming?
A: All users will be automatically emailed when new content is added. We've got a lot of great things to to share with you!
Q: How do I cancel my subscription?
A: You may cancel your subscription at any time by going to My Account > Billing > Change Plan > Cancel Membership. If you do not see the option to cancel, but are certain you have an active subscription, it is likely that you signed up via one of our apps, in which case your subscription is managed there. Please go to your account information on the app you registered on to cancel.